Marketing

Building Strong Brands : Marketing Management

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Designing and Managing Services

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Designing & Managing Products – Kotler & Keller

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Analyzing Business Markets – Organizational Buying

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Evaluating and Selecting the Market Segments

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Identifying Market Segments and Targets

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Stages in the Buying Process and Participants Involved

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Managing Business-to-Business Customer Relationships

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Institutional and Government Markets

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Organizational Buying

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Behavioral Decision Theory and Behavioral Economics

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The Buying Decision Process: The Five-Stage Model

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Analyzing Consumer Markets – Key Psychological Processes

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Analyzing Consumer Markets – Influences to Consumer Behavior

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Cultivating Customer Relationships

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Calculating Customer Lifetime Value (CLV)

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Maximizing Customer Lifetime Value

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Marketing Insights : Customer-Perceived Value

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Marketing Insights : Net Promoter and Customer Satisfaction

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Defining Marketing for the New Realities

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Value of marketing

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Scope of marketing

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Marketing Management

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Core Marketing Concepts

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The Core Marketing

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Marketing in Practice

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The marketing Four Ps

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Developing Marketing Strategies and Plans

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Value Chain

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Corporate and Division Strategic Planning

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Business Unit Strategic Planning

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Capturing Marketing Insights

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Connecting with Customers

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Building Strong Brands

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Creating Value

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Delivering Value

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Communicating Value

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Conducting Marketing Responsibly for Long-term Success

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