1. Closing in the selling process means:

2. A key characteristic of personal selling is:

3. In personal selling, ‘prospecting’ refers to:

4. A telemarketer contacting a consumer at home is an example of:

5. The pre-approach stage involves:

6. Direct marketing channels include all EXCEPT:

7. The first step in the personal selling process is:

8. Which type of selling focuses on building long-term customer relationships?

9. Which of the following is a direct marketing tool?

10. CRM in personal selling stands for: