1. NPS classifies respondents into how many categories?

2. An effective NPS strategy involves:

3. Passives in NPS scoring are rated at which range?

4. The fundamental reason businesses measure Net Promoter Score is to:

5. Customers rating their recommendation likelihood between 0 and 6 are known as:

6. A positive Net Promoter Score indicates:

7. What does Net Promoter Score (NPS) primarily measure?

8. NPS is calculated as:

9. The concept that satisfied customers generate repeat business is central to:

10. Customers who rate their likelihood to recommend as 9 or 10 are called: