1. NPS is calculated as:

2. Which of the following is NOT directly measured by Net Promoter Score?

3. A positive Net Promoter Score indicates:

4. Passives in NPS scoring are rated at which range?

5. Which of these best describes the main advantage of the NPS method?

6. What does Net Promoter Score (NPS) primarily measure?

7. Which of the following does customer satisfaction strongly influence?

8. The concept that satisfied customers generate repeat business is central to:

9. High customer satisfaction is most likely to result in:

10. Customers rating their recommendation likelihood between 0 and 6 are known as: