1. The key characteristic of retailing is:

2. A retailer’s visual merchandising focuses on:

3. Green retailing emphasizes:

4. Loss leaders are used to:

5. According to Kotler, retailing decisions start with:

6. Hypermarkets differ from supermarkets by:

7. Supermarkets are classified as:

8. Which technology enhances the customer’s in-store experience?

9. Which of the following is an example of direct retailing?

10. In Kotler’s perspective, the future of retail lies in: