1. The key characteristic of retailing is:

2. The key success factor for e-retailing is:

3. A franchisee benefits mainly from:

4. Loss leaders are used to:

5. Supermarkets are classified as:

6. Hypermarkets differ from supermarkets by:

7. A “big-box” retailer refers to:

8. Which retail format operates based on membership?

9. In Kotler’s perspective, the future of retail lies in:

10. Which type of retailer operates without a physical storefront?