What is the primary objective of Project Quality Management?
a) To minimize project costs
b) To ensure that project deliverables meet requirements and satisfaction criteria
c) To complete the project ahead of schedule
d) To reduce stakeholder involvement
Answer: b) To ensure that project deliverables meet requirements and satisfaction criteria
Which process is not a part of Project Quality Management?
a) Plan Quality Management
b) Control Quality
c) Perform Quality Assurance
d) Manage Quality
Answer: c) Perform Quality Assurance
What is the primary output of the Plan Quality Management process?
a) Quality Metrics
b) Quality Management Plan
c) Quality Control Measurements
d) Stakeholder Feedback
Answer: b) Quality Management Plan
Which of the following tools is most commonly associated with identifying the root cause of quality
issues?
a) Fishbone Diagram
b) Gantt Chart
c) Critical Path Analysis
d) Stakeholder Register
Answer: a) Fishbone Diagram
What does the term “fitness for use” refer to in quality management?
a) Meeting time and cost constraints
b) Ensuring the product meets the customer’s needs and expectations
c) Achieving stakeholder satisfaction
d) Maximizing resource utilization
Answer: b) Ensuring the product meets the customer’s needs and expectations
Which type of quality management focuses on preventing defects?
a) Quality Assurance
b) Quality Control
c) Quality Audits
d) Risk Mitigation
Answer: a) Quality Assurance
What is the primary purpose of a quality audit?
a) To ensure stakeholder satisfaction
b) To identify opportunities for process improvement
c) To reallocate project resources
d) To develop the quality management plan
Answer: b) To identify opportunities for process improvement
Which tool uses statistical sampling to determine process stability?
a) Control Charts
b) Ishikawa Diagrams
c) Monte Carlo Simulations
d) Decision Trees
Answer: a) Control Charts
In a Pareto Chart, what does the 80/20 rule represent?
a) 80% of the problems are caused by 20% of the issues
b) 20% of the stakeholders contribute 80% of the feedback
c) 80% of the project cost is allocated to 20% of the tasks
d) 20% of the team members handle 80% of the work
Answer: a) 80% of the problems are caused by 20% of the issues
Which quality management tool displays the frequency of data occurrence?
a) Histogram
b) Scatter Diagram
c) Flowchart
d) Control Chart
Answer: a) Histogram
What is the purpose of a Quality Control Measurement?
a) To document defects and rework
b) To verify compliance with quality standards
c) To adjust the project budget
d) To approve project deliverables
Answer: b) To verify compliance with quality standards
Which document defines the quality objectives of a project?
a) Project Charter
b) Quality Management Plan
c) Stakeholder Register
d) Risk Management Plan
Answer: b) Quality Management Plan
What is the difference between Quality Assurance and Quality Control?
a) Quality Assurance focuses on identifying defects, while Quality Control ensures compliance
b) Quality Assurance is proactive, while Quality Control is reactive
c) Quality Assurance deals with deliverables, while Quality Control handles processes
d) Quality Assurance occurs during execution, while Quality Control occurs during planning
Answer: b) Quality Assurance is proactive, while Quality Control is reactive
Which of the following is a key principle of Total Quality Management (TQM)?
a) Cost reduction
b) Continuous improvement
c) Stakeholder exclusion
d) Minimal resource utilization
Answer: b) Continuous improvement
What is Six Sigma primarily focused on?
a) Enhancing customer satisfaction through faster delivery
b) Reducing defects and variability in processes
c) Increasing stakeholder engagement
d) Optimizing resource allocation
Answer: b) Reducing defects and variability in processes
What is a key feature of the Plan-Do-Check-Act (PDCA) cycle?
a) One-time application during project initiation
b) Continuous improvement through iterative cycles
c) Sole focus on stakeholder communication
d) Replacement of risk management processes
Answer: b) Continuous improvement through iterative cycles
What is a primary output of the Control Quality process?
a) Quality Reports
b) Verified Deliverables
c) Stakeholder Feedback
d) Resource Calendars
Answer: b) Verified Deliverables
Which of the following is not a quality tool?
a) Checklists
b) Flowcharts
c) Ishikawa Diagrams
d) Critical Path Method
Answer: d) Critical Path Method
Which process ensures deliverables meet customer expectations?
a) Perform Integrated Change Control
b) Control Quality
c) Manage Communications
d) Identify Risks
Answer: b) Control Quality
Which of the following is an example of a defect repair?
a) Fixing a bug in software code
b) Rewriting the project charter
c) Revising the project schedule
d) Updating the stakeholder register
Answer: a) Fixing a bug in software code
Which quality tool helps identify patterns and trends in data?
a) Control Chart
b) Histogram
c) Scatter Diagram
d) Flowchart
Answer: c) Scatter Diagram
What does the cost of quality (COQ) include?
a) Costs of meeting stakeholder expectations
b) Costs associated with preventing, detecting, and addressing defects
c) Costs of employee training programs
d) Costs of resource allocation
Answer: b) Costs associated with preventing, detecting, and addressing defects
Which term refers to the degree to which a project fulfills its requirements?
a) Accuracy
b) Precision
c) Quality
d) Value
Answer: c) Quality
What is the main purpose of benchmarking in quality management?
a) To compare performance against industry standards or best practices
b) To develop the project scope
c) To assess project risks
d) To allocate project resources
Answer: a) To compare performance against industry standards or best practices
Which of the following is part of quality assurance activities?
a) Conducting audits to ensure process compliance
b) Implementing risk mitigation strategies
c) Approving project deliverables
d) Managing project team performance
Answer: a) Conducting audits to ensure process compliance
Which of the following is a common prevention cost in quality management?
a) Rework costs
b) Training costs
c) Warranty claims
d) Inspection costs
Answer: b) Training costs
In Control Quality, what does “conformance to requirements” imply?
a) Meeting the project budget
b) Deliverables adhering to specified standards
c) Adjusting the project schedule
d) Aligning with stakeholder expectations
Answer: b) Deliverables adhering to specified standards
Which of the following is an example of an external failure cost?
a) Rework costs
b) Warranty claims
c) Testing costs
d) Training costs
Answer: b) Warranty claims
What does a quality checklist typically contain?
a) A list of risks and mitigation strategies
b) Steps to verify compliance with quality standards
c) The project’s financial plan
d) Stakeholder feedback documentation
Answer: b) Steps to verify compliance with quality standards
Which of the following is true about statistical sampling in quality management?
a) It eliminates the need for inspections
b) It examines a subset of deliverables to infer quality
c) It only applies to software projects
d) It focuses exclusively on risk management
Answer: b) It examines a subset of deliverables to infer quality
What is the primary benefit of using a control chart?
a) To identify processes that are within acceptable limits
b) To define project requirements
c) To measure stakeholder satisfaction
d) To calculate project costs
Answer: a) To identify processes that are within acceptable limits
Which principle is central to the concept of continuous improvement in quality management?
a) Kaizen
b) Just-in-Time (JIT)
c) Risk Avoidance
d) Benchmarking
Answer: a) Kaizen
Which of the following is a proactive approach to quality?
a) Conducting defect repairs
b) Performing quality audits
c) Inspecting deliverables
d) Analyzing project failures
Answer: b) Performing quality audits
What is the primary goal of Control Quality?
a) To identify and correct defects
b) To create the quality management plan
c) To reduce project scope
d) To enhance resource utilization
Answer: a) To identify and correct defects
What is a specification limit in a control chart?
a) A boundary that defines acceptable performance
b) A standard for stakeholder engagement
c) A target for resource allocation
d) A schedule milestone
Answer: a) A boundary that defines acceptable performance
What does the term “Grade” refer to in quality management?
a) The rank of project team members
b) The category or rank assigned to deliverables based on technical characteristics
c) The level of stakeholder satisfaction
d) The frequency of project updates
Answer: b) The category or rank assigned to deliverables based on technical characteristics
What is the purpose of a process improvement plan?
a) To improve team productivity
b) To identify and enhance project processes
c) To redefine project scope
d) To manage project risks
Answer: b) To identify and enhance project processes
What does a scatter diagram typically analyze?
a) Resource allocation
b) Relationships between two variables
c) Project schedules
d) Stakeholder feedback
Answer: b) Relationships between two variables
What is an assignable cause in a control chart?
a) A random variation within acceptable limits
b) A variation caused by a specific, identifiable factor
c) A schedule variance
d) A stakeholder request
Answer: b) A variation caused by a specific, identifiable factor
Which of the following is an appraisal cost in quality management?
a) Training costs
b) Inspection and testing costs
c) Rework costs
d) Warranty claims
Answer: b) Inspection and testing costs
What is the primary purpose of the Plan Quality Management process?
a) To establish quality requirements and define how they will be met
b) To identify project risks
c) To finalize project schedules
d) To allocate project resources
Answer: a) To establish quality requirements and define how they will be met
What is a key benefit of using flowcharts in quality management?
a) They simplify stakeholder communication
b) They provide a visual representation of processes and workflows
c) They eliminate the need for quality audits
d) They ensure faster project execution
Answer: b) They provide a visual representation of processes and workflows
Which tool is used to determine the cause of an issue in quality management?
a) Root Cause Analysis
b) Monte Carlo Simulation
c) Pareto Chart
d) Network Diagram
Answer: a) Root Cause Analysis
Which quality principle is emphasized in ISO 9001 standards?
a) Customer focus
b) Cost reduction
c) Resource optimization
d) Schedule flexibility
Answer: a) Customer focus
What is the purpose of verified deliverables in quality management?
a) To ensure compliance with defined requirements
b) To define project milestones
c) To reallocate resources
d) To finalize project schedules
Answer: a) To ensure compliance with defined requirements
Which of the following represents an internal failure cost?
a) Training costs
b) Rework due to defects
c) Customer refunds
d) Warranty claims
Answer: b) Rework due to defects
What is the difference between product quality and process quality?
a) Product quality refers to defect prevention, while process quality ensures compliance with scope
b) Product quality refers to the output, while process quality refers to the means to achieve the output
c) Product quality focuses on customer satisfaction, while process quality ensures project profitability
d) Product quality emphasizes deliverables, while process quality focuses on schedules
Answer: b) Product quality refers to the output, while process quality refers to the means to achieve the
output
What is the role of a quality management system?
a) To integrate organizational processes and improve efficiency
b) To manage project finances
c) To develop the stakeholder engagement plan
d) To calculate the project budget
Answer: a) To integrate organizational processes and improve efficiency
What does a Pareto Chart help prioritize in quality management?
a) The most significant causes of problems or defects
b) Stakeholder engagement strategies
c) Resource allocation priorities
d) Financial metrics for reporting
Answer: a) The most significant causes of problems or defects
Which of the following defines the Total Cost of Quality (TCOQ)?
a) The cost of defect repair only
b) The sum of prevention, appraisal, and failure costs
c) The cost of implementing stakeholder feedback
d) The cost of all project deliverables
Answer: b) The sum of prevention, appraisal, and failure costs
Set -2 : 50 questions ———————
What is the purpose of process analysis in quality management?
a) To measure project scope
b) To identify areas for process improvement
c) To assess financial performance
d) To reduce stakeholder engagement
Answer: b) To identify areas for process improvement
Which tool is used to monitor the stability of processes over time?
a) Control Chart
b) Pareto Chart
c) Scatter Diagram
d) Flowchart
Answer: a) Control Chart
What is the primary objective of quality control measurements?
a) To adjust project timelines
b) To validate the project scope
c) To document compliance with quality standards
d) To assess stakeholder satisfaction
Answer: c) To document compliance with quality standards
What is a key characteristic of a well-defined quality metric?
a) Subjective and flexible
b) Measurable and specific
c) Cost-effective but ambiguous
d) Broad and adaptable
Answer: b) Measurable and specific
Which of the following is a key input to the Plan Quality Management process?
a) Project charter
b) Organizational process assets
c) Risk management plan
d) All of the above
Answer: d) All of the above
Which term refers to the ongoing efforts to improve products, services, or processes?
a) Continuous improvement
b) Resource optimization
c) Cost control
d) Scope management
Answer: a) Continuous improvement
What is the main purpose of an Ishikawa diagram in quality management?
a) To identify the root causes of defects
b) To monitor the project budget
c) To validate deliverables
d) To evaluate stakeholder expectations
Answer: a) To identify the root causes of defects
What does the Plan-Do-Check-Act (PDCA) cycle emphasize in quality management?
a) Risk management
b) Iterative improvement of processes
c) Stakeholder engagement
d) Budget optimization
Answer: b) Iterative improvement of processes
Which of the following is a focus area of Total Quality Management (TQM)?
a) Continuous customer satisfaction
b) Financial profitability
c) Risk mitigation
d) Stakeholder communication
Answer: a) Continuous customer satisfaction
What is the significance of a process decision program chart (PDPC)?
a) It tracks project schedules
b) It analyzes potential risks in processes
c) It evaluates financial outcomes
d) It measures stakeholder satisfaction
Answer: b) It analyzes potential risks in processes
Which of the following is an external failure cost?
a) Testing costs
b) Warranty claims and product recalls
c) Training expenses
d) Rework costs
Answer: b) Warranty claims and product recalls
What is the primary benefit of using Six Sigma in quality management?
a) Reduced process variation and improved quality
b) Enhanced team communication
c) Increased resource allocation
d) Lower stakeholder expectations
Answer: a) Reduced process variation and improved quality
What does a run chart help identify in quality control?
a) Trends and variations over time
b) Cost overruns
c) Team performance issues
d) Stakeholder preferences
Answer: a) Trends and variations over time
What is the primary objective of quality audits?
a) To ensure compliance with quality processes and identify improvement opportunities
b) To define project scope
c) To allocate project resources
d) To finalize deliverables
Answer: a) To ensure compliance with quality processes and identify improvement opportunities
What is the role of a quality baseline in project management?
a) To set stakeholder expectations
b) To establish quality standards and benchmarks for performance measurement
c) To finalize the project schedule
d) To monitor project risks
Answer: b) To establish quality standards and benchmarks for performance measurement
What is a characteristic of a high-quality deliverable?
a) Overproduced to ensure stakeholder satisfaction
b) Fit for its intended use and meeting specified requirements
c) Delivered ahead of schedule regardless of standards
d) Aligned with financial metrics only
Answer: b) Fit for its intended use and meeting specified requirements
What does the cost of conformance include?
a) Costs associated with meeting quality standards
b) Costs of defects identified after product delivery
c) Costs related to stakeholder management
d) Costs for rework and defect repair
Answer: a) Costs associated with meeting quality standards
What is the primary purpose of Control Quality tools?
a) To manage team performance
b) To monitor and measure project deliverables against quality requirements
c) To allocate project budgets
d) To define stakeholder communication plans
Answer: b) To monitor and measure project deliverables against quality requirements
Which term describes a graphical tool used to show the frequency distribution of data?
a) Histogram
b) Control Chart
c) Scatter Diagram
d) Pareto Chart
Answer: a) Histogram
What is the key advantage of performing quality audits during a project?
a) They provide an opportunity to identify best practices for improvement
b) They finalize project budgets
c) They eliminate the need for stakeholder reviews
d) They focus solely on deliverables
Answer: a) They provide an opportunity to identify best practices for improvement
What is a major limitation of statistical sampling in quality management?
a) It is resource-intensive
b) It may not represent the entire population accurately if the sample is biased
c) It eliminates the need for quality reviews
d) It focuses only on risk mitigation
Answer: b) It may not represent the entire population accurately if the sample is biased
Which quality concept focuses on minimizing defects to 3.4 per million opportunities?
a) Six Sigma
b) Lean Management
c) Total Quality Management
d) Kaizen
Answer: a) Six Sigma
What is the role of process mapping in quality management?
a) To define the project budget
b) To identify inefficiencies and improve workflow
c) To create the stakeholder management plan
d) To finalize project deliverables
Answer: b) To identify inefficiencies and improve workflow
What does the term “defect density” measure?
a) The number of defects per unit of work or deliverable
b) The cost of quality assurance activities
c) The efficiency of quality audits
d) The frequency of stakeholder communication
Answer: a) The number of defects per unit of work or deliverable
Which of the following is a critical success factor for quality management implementation?
a) Strong management commitment and support
b) Reduced stakeholder engagement
c) Limited scope definition
d) Increased operational risks
Answer: a) Strong management commitment and support
What does the Plan-Do-Check-Act cycle aim to achieve in project quality management?
a) Cost optimization
b) Continuous process improvement
c) Stakeholder satisfaction
d) Project schedule adjustments
Answer: b) Continuous process improvement
Which document outlines the specific quality standards for a project?
a) Quality Management Plan
b) Risk Management Plan
c) Project Charter
d) Communication Management Plan
Answer: a) Quality Management Plan
Which of the following is a responsibility of the quality control team?
a) Identifying and correcting defects in deliverables
b) Monitoring stakeholder satisfaction exclusively
c) Allocating project resources
d) Reducing project scope
Answer: a) Identifying and correcting defects in deliverables
What is the significance of identifying process boundaries in quality management?
a) It ensures that responsibilities and scope are well-defined for each process
b) It minimizes project costs
c) It finalizes stakeholder engagement strategies
d) It reduces resource allocation time
Answer: a) It ensures that responsibilities and scope are well-defined for each process
Which tool is most appropriate for prioritizing problems based on their frequency or impact?
a) Pareto Chart
b) Histogram
c) Flowchart
d) Scatter Diagram
Answer: a) Pareto Chart
What is the primary goal of root cause analysis in quality management?
a) To identify the fundamental cause of defects or issues
b) To reduce project costs
c) To improve stakeholder engagement
d) To finalize project scope
Answer: a) To identify the fundamental cause of defects or issues
What does a Pareto chart help prioritize in quality management?
a) The most significant issues to address for maximum impact
b) The order of tasks in a project schedule
c) The allocation of project resources
d) The effectiveness of team performance
Answer: a) The most significant issues to address for maximum impact
Which activity ensures that the project meets its quality objectives?
a) Quality assurance
b) Cost management
c) Risk monitoring
d) Scope verification
Answer: a) Quality assurance
What is a key purpose of quality assurance?
a) To prevent defects through planned activities
b) To correct defects in the final deliverable
c) To define stakeholder expectations
d) To track project costs
Answer: a) To prevent defects through planned activities
What is the primary input for performing quality audits?
a) Project documents
b) Risk management plan
c) Quality management plan
d) Communication management plan
Answer: c) Quality management plan
What does a scatter diagram help determine in quality management?
a) The relationship between two variables
b) The cost of quality efforts
c) The effectiveness of stakeholder communication
d) The distribution of defects
Answer: a) The relationship between two variables
Which of the following describes “cost of poor quality”?
a) The costs associated with not meeting quality requirements
b) The investment in training and preventive measures
c) The budget for stakeholder management
d) The cost of exceeding project scope
Answer: a) The costs associated with not meeting quality requirements
What is the main purpose of a quality checklist?
a) To verify that all required steps in a process are completed
b) To allocate project resources
c) To assess financial performance
d) To develop a stakeholder engagement plan
Answer: a) To verify that all required steps in a process are completed
What is the benefit of benchmarking in quality management?
a) It compares project performance to best practices to identify improvement opportunities
b) It establishes new project scope
c) It focuses on cost reductions
d) It eliminates the need for risk management
Answer: a) It compares project performance to best practices to identify improvement opportunities
What is the primary role of a quality control chart?
a) To monitor process performance and detect variations
b) To calculate project budgets
c) To track stakeholder engagement
d) To measure communication effectiveness
Answer: a) To monitor process performance and detect variations
Which quality tool is used to analyze and visualize causes and effects?
a) Ishikawa Diagram (Fishbone Diagram)
b) Pareto Chart
c) Scatter Diagram
d) Histogram
Answer: a) Ishikawa Diagram (Fishbone Diagram)
What is the purpose of a quality baseline?
a) To serve as a standard for measuring project quality performance
b) To define the project scope
c) To allocate project resources
d) To document stakeholder feedback
Answer: a) To serve as a standard for measuring project quality performance
What does the term “appraisal cost” refer to in quality management?
a) Costs incurred to evaluate and ensure quality
b) Costs associated with defect correction
c) Costs related to stakeholder engagement
d) Costs of external risk management
Answer: a) Costs incurred to evaluate and ensure quality
Which quality control tool organizes data into categories for analysis?
a) Affinity Diagram
b) Pareto Chart
c) Control Chart
d) Scatter Diagram
Answer: a) Affinity Diagram
What is the primary function of preventive actions in quality management?
a) To avoid the occurrence of defects
b) To correct defects in deliverables
c) To monitor team performance
d) To finalize the project schedule
Answer: a) To avoid the occurrence of defects
What does a quality assurance process focus on?
a) Defining quality standards
b) Ensuring that processes are followed to meet quality objectives
c) Correcting deliverables after quality reviews
d) Allocating project resources effectively
Answer: b) Ensuring that processes are followed to meet quality objectives
What is the significance of key performance indicators (KPIs) in quality management?
a) They measure progress toward achieving quality objectives
b) They track financial expenditures
c) They manage stakeholder communication
d) They evaluate project risks
Answer: a) They measure progress toward achieving quality objectives
What is the primary purpose of cause-and-effect diagrams in quality control?
a) To identify and analyze potential causes of defects or issues
b) To calculate project costs
c) To assess stakeholder engagement
d) To document project risks
Answer: a) To identify and analyze potential causes of defects or issues
What is an example of an internal failure cost?
a) Costs for rework due to defects identified during quality control
b) Costs for warranty claims after product delivery
c) Costs for stakeholder management plans
d) Costs for external communication strategies
Answer: a) Costs for rework due to defects identified during quality control
What does the term “quality policy” refer to in project management?
a) An organization’s overall intention and direction regarding quality
b) A list of specific project deliverables
c) A stakeholder engagement strategy
d) A financial compliance document
Answer: a) An organization’s overall intention and direction regarding quality