Calculating Customer Lifetime Value (CLV) – Quiz

1. Increasing customer churn rates typically:

 
 
 
 

2. Negative Customer Lifetime Value means:

 
 
 
 

3. Which component is NOT typically considered when calculating CLV?

 
 
 
 

4. Companies use CLV primarily to:

 
 
 
 

5. Which of these would increase Customer Lifetime Value?

 
 
 
 

6. Retention rate in CLV calculation indicates:

 
 
 
 

7. Acquisition costs in CLV calculations are:

 
 
 
 

8. The primary reason companies calculate CLV is to:

 
 
 
 

9. Annual customer margin in CLV calculation is:

 
 
 
 

10. CLV primarily helps marketers:

 
 
 
 

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