Blog Archives
Salesforce.com: Creating a Blue Ocean in B2B Space
Introduction to Blue Ocean Strategy Blue Ocean Strategy (BOS), introduced by W. Chan Kim and Renée Mauborgne emphasizes in creating uncontested market spaces rather than competing in saturated ones. The shift from traditional competition-focused strategies, termed “Red Ocean,” to innovation-driven … Continue reading
Customer Experience Management (CXM) Implementation Approach for Dummies
We have discussed the overview and importance of customer experience management in the previous article Customer Experience Management(CXM): The New Frontier for Companies to Focus on. Here is the recommended approach/process for the implementation of customer experience management in your organization … Continue reading
Customer Experience Management(CXM): The New Frontier for Companies to Focus on
CXM Overview You might have heard about the new motto ‘Customer Experience Management (CXM)’ in many professional and official forums. Now days many people seem to be talking about it, analysts are writing about it and conducting many conferences dedicated … Continue reading
The legacy Systems – Challenges and Business Potentials
Introduction Information systems have become key assets of all sectors of business activity. Through extensive and continuous use over the years, these systems become potential source of important knowledge and information about the various processes of business as acquired by … Continue reading
Net Promoter® Score (NPS) – How to Measure Customer Loyalty?
The Net Promoter Score (NPS) is a customer loyalty metric developed* by Fred Reichheld. Net Promoter is a management tool that can be used to measure the loyalty of a firm’s customer relationships. Customers can be divided into three categories … Continue reading
Big Bang Theory : The Evolution of Universe in Simple
The Big Bang theory tries to explain what happened at the very beginning of our universe and how it is being transformed in to current state by incorporating the findings of many individuals over the period of past several years. … Continue reading
Outsourcing Location Selection : Critical Decision Factors
The global services market is highly dynamic environment and selecting the best outsourcing location for your operation can have a significant long-term impact. Making the right decision can add significantly to your organization’s bottom line in terms of cost savings … Continue reading
Gartner Top 10 Strategic Technology Trends for 2013
Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2013. Gartner defines a strategic technology as one with the potential for significant impact on the enterprise in the next three years. A strategic technology … Continue reading
The Professional Etiquettes: The Must follow Email Etiquettes
The number of worldwide email accounts is expected to increase from an installed base of 3.1 billion in 2011 to nearly 4.1 billion by year-end 2015. This represents an average annual growth rate of 7% over the next four years. As … Continue reading
Business Analytic – Top Five Business Intelligence Trends
Gartner’s 2012 predictions for business intelligence focus on the challenges around Cloud, alignment with business metrics and a balanced organizational model between centralized and scattered. Forrester has looked toward 2012 with everything from the rise of individualized BI tools to … Continue reading
