1. Which of these best describes the main advantage of the NPS method?

2. Customers who rate their likelihood to recommend as 9 or 10 are called:

3. The concept that satisfied customers generate repeat business is central to:

4. A core benefit of focusing on customer satisfaction and NPS is:

5. How do companies typically measure customer satisfaction?

6. Which of the following is NOT directly measured by Net Promoter Score?

7. In customer satisfaction management, “zone of tolerance” refers to:

8. Customers rating their recommendation likelihood between 0 and 6 are known as:

9. NPS is calculated as:

10. Passives in NPS scoring are rated at which range?