Calculating Customer Lifetime Value (CLV) – Quiz

1. Retention costs in CLV calculation typically include:

 
 
 
 

2. Negative Customer Lifetime Value means:

 
 
 
 

3. In the CLV formula, retention rate is expressed as:

 
 
 
 

4. Which of these would increase Customer Lifetime Value?

 
 
 
 

5. Acquisition costs in CLV calculations are:

 
 
 
 

6. Which factor directly increases CLV?

 
 
 
 

7. What does Customer Lifetime Value (CLV) primarily measure?

 
 
 
 

8. Increasing customer churn rates typically:

 
 
 
 

9. Retention rate in CLV calculation indicates:

 
 
 
 

10. A “discount rate” used in CLV calculation primarily accounts for:

 
 
 
 

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